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The Ultimate Mobile Tech Employee Training Checklist

It’s one huge task when it comes to training your small business staff on how to use a new mobile app. But what about mobile technology in general? Sometimes mobile app resellers are the best ones to go through the training and teach clients how to take advantage of mobile tech, but other times the business owners are best suited to get through to the employees. A mobile app is one piece of the puzzle, considering you should also be using apps and mobile pages like Facebook, Yelp, Google Business, Instagram and more. All of these intertwine with the regular business app, generating customer feedback, interaction, sales and leads.

When and How to Train Employees

All small businesses have training procedures with new employees, so this is the best time to incorporate information about how your company uses mobile technology. Create a segment of the training made just for this purpose, and specify how important understanding mobile tech is to their work. As for previously hired staff, we recommend setting aside a few hours to walk all of them through the world of mobile commerce. Whether it’s after work, before work or even if you have to close up shop for a few hours. This shows them that you’re serious about the mobile app and all of its elements.

Checklist for Training Staff on Mobile Technology

Small business are often found on places like Facebook, Yelp and Google. In fact, you might find that the vast majority of the people who come into your store have found you on these apps. Therefore, your employees should be invited to view all of these pages and see exactly how your business is represented online. This not only shows them what the customers are seeing, but the employees can give suggestions on how to improve the business profiles. Post navigation

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